How to contact us?
Customer service hours: Monday, Tuesday, Wednesday and Friday from 9:30 a.m. to 18 p.m. and Thursday from 9:30 a.m. to 17 p.m.
Note that inspections are carried out 7/7, and reservations taken 24/7, online.
Outside these hours, you can leave us a message and we will answer you as soon as possible!
Your request may concern one of these frequently asked questions:
No. Once the reservation is made, the inspector who accepts the mandate has 48 hours to perform the inspection, whenever he wants. Kiwiz guarantees the service within 48 hours.
The presence of the buyer is not ideal. Here are the main reasons:
It could affect the professionalism and quality of our inspectors' work.
Concentration is crucial for the inspectors, it allows them to be rigorous on the analysis of the vehicle (abnormal noises, aesthetic defects etc). Being with the customer could distract them.
It lowers the chances of having an inspection within 48 hours.
Finding a common time slot between the seller, the inspector and the buyer complexifies the logistics and reduces the chances of finding a time slot within 48 hours.
To check if an inspector is available in the city where the vehicle is, enter the postal code by clicking here.
No. The reservation can be made only online, here.
By chat
The bubble at the bottom right of the screen. This is the easiest and quickest way to receive a reply..
By phone
At (438) 942-8482.
By email
inspections@kiwiz.ca
